Shipping Policy

Effective Date: October 1, 2026

We’re excited to send your Brain Buddy home to you!

Preorder Items

Some My Brain Buddies products are currently available for preorder.

Our current estimated fulfillment timeframe for preorder plushies is December 2026.

This is an estimated timeframe rather than a guaranteed delivery date. Because our products involve production and fulfillment logistics, delays may occasionally occur.

If there is a meaningful change to the expected delivery timeline, we will make reasonable efforts to update affected customers.

Order Processing

Once an item is available for fulfillment, orders are prepared and shipped as quickly as possible.

You will receive shipping or tracking information when available.

Shipping Charges

Shipping costs, when applicable, are calculated or displayed during checkout.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address.

If you notice an error in your address, please contact us as soon as possible at contact@mybrainbuddies.org. We cannot guarantee that an address can be changed once an order has entered fulfillment.

Delays

Carrier delays, weather, holidays, customs, and other circumstances outside our control may affect delivery times.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, contact us at contact@mybrainbuddies.org with your order information so we can review the situation and help determine next steps.